DISQUS

Sandy · 4 months ago

Great letter... I hope this resonates with someone there... I wrote to Mr. MarcAurele, and received a letter back from a Mr. Pruchniewicz thanking me for expressing my thoughts, but sorry, nothing we can do in light of the situation. I tried calling him to discuss, but after being told he was out or in a meeting at least 5 times, and not getting my call returned for 2 months, I stopped trying. Joseph MarcAurele left Citizens last week to take the position of President at Washington Trust... I'm currently shopping for a new bank that does business in RI and Philadelphia... Good luck - keep us posted.

Elisa DelBonis · 4 months ago

Thanks Sandy... will do.

Sandy · 4 months ago

The person who wrote back to me is Robert Pruchniewicz - I remember how difficult it was to get names/numbers/e-mail addresses - at one point someone at One Citizens Plaza told me there was no one in RI I could talk with - that the big execs are all in Scotland - just made me dig deeper.....

BFF · 4 months ago

i was also a customer for 16 years since my first acct and had loans, etc etc with them. i made a human error and for the first time in my life they charged me 800 bucks in fees. after 6 weeks of failed returned calls, managers who had no power to help, and visiting the branch multiple times they cut the fee in half. as of august 1st they are slapping HUGE new fees onto accounts, even paid accts (I pay 17.99 a month for this shit). Thanks for the reminder to change banks. they should be ashamed of what they do-- they are right, they aren't typical, they are horrible.

erin · 4 months ago

i love this letter i have them too and i hate them! but in one of your lines you spelled customer wrong< just thought i should let you know

ed · 4 months ago

Lovely letter, I hope it receives the response you want. And you're probably waiting with *bated* breath :)

Don MacAskill · 4 months ago

I'm the founder, CEO and Chief Geek at SmugMug, and was just writing you an email to let you know I was refunding your yearly fee in an attempt to ease your pain with Citizens...

But, of course, one of our Support Heroes had gotten there first! Isn't Robin great?

Anyway, sorry to hear about your problems with Citizens, and as always, don't be shy if we can help in some other way - we love to hear from you.

valerie · 4 months ago

I had the same thing happen to me about a month ago. I forgot about my insurance payment (auto deduct) and was making purchases on my account (14 to be exact) and the purchases totalled $90. I was charged $593 in overdraft fees!! I was given the same story about not being able to refund any money. I cried 2 days straight, I have 2 children (not that big wig Citizens bank cares). They gladly took my husbands entire check for the week and basically laughed in my face. All of this happened in 2 days! I never recieved a phone call, my account was never shut off and apparently you cna make up to 7 charges a day on your account even though you dont have money in it!! Who oks that?! "Yes I would like to purchase that $2 coffee and then pay another $39 for it when I get money in the bank!" Just ridiculous.

BankerX · 4 months ago

Nothing but excuses from crybabies. Bottom line-transactions are authorized by the customer and processed by the Bank. When their account does not act as they wished-the customer cries foul and wishes to disavow any knowledge of the transactions they authorized and certainly don't want to pay any fees. Nobody wants to be responsible in this world any longer. They want to pass the buck. Too bad. The world is a tough place.

Elisa DelBonis · 4 months ago

Big man (or woman) BankerX, leaving a comment with a false email address (x@x.com) and no name. You're full of credibility, somewhere in PA. Thanks for your comments.

BankerX · 4 months ago

You are full of something else Elisa. Take some personal responsibility and admit you screwed up. My identity if not the business of the world. Suffice it to say I have enough experience at 3 major banks to know what I am talking about. Hell, my credit union operates in the same exact fashion as my employing bank.